Whether youre on the road or just in the conference room, the Desk app will help you stay on top of customer issues, collaborate with your team, and track and respond to cases. Its that easy and its always safe and secure. Features: Free app synced to your Desk site Compatible with iPhone and iPad View all of your customer inquiries Check in on your support queues Reply and resolve customer requests Search for cases, companies or customers Swipe to resolve cases Add internal notes for only colleagues to see Add quick replies and actions (called macros) to cases Set case status and priority Assign cases to agents and groups Detailed customer information Push notifications alert you about new cases
If you want to find out more about Desk.com software for customer support, click here http://desk.com/
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Base is a sales productivity platform that blends usability and intelligence to give you a cutting edge mobile sales experience. Base not only provides everything that you and your sales team would ever need from a CRM, but also goes above and beyond by adding mobile sales productivity features like communication tracking, email templates with view notifications, geolocation and mobile reporting. Download the Base CRM app now for a powerful and intelligent mobile sales experience.
Deliver exceptional customer support and make your customers happy with the Freshdesk app for iOS. With all the features of a helpdesk now in your pocket, you can answer customer queries from your iPhone, and resolve issues even when you are away from your desk. - Scott bowler, Localiiz
SmarterMe is an intelligent native mobile app acting as Command Centre for Sales when coupled with Salesforce. It helps the salesperson be more productive on the go by bringing the right applications and insight into their Inbox where they can take contextual actions with a few taps on your mobile. - Intelligent reminders - Intelligent reminders to follow-up (Follow-up IQ) and update salesforce and much more.
Freshservice is a plug and play ITIL service desk on the cloud. Integrated with several popular apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities; it has been built from the ground up to be extremely user friendly. Take your support desk everywhere you go.f) Insert canned responses when needed and attach files as necessary, directly from your device .g) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a watcher.h) Search your list of customers or the right solution in your knowledge base for a question or for that one ticket that you know has popped up earlier somewhere.i) Get a quick overview of your help desk with a summary of open tickets, overdue tickets, and tickets due today.j) Requesters can access the service catalog and even place and track service requests on the go.k) Update all the details for assets from the mobile app.
Deskware app is a customer support desk and ticketing system that you can fit right in your pocket. Resolve issues, assign tickets, and respond to customer queries on the go. And it has built-in analytics features, so you can track response time, gauge customer satisfaction, and see how youre doing overall.
Access all your Intercom conversations and customers from your iPhone or iPad. Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. With the Intercom Conversations mobile app you can:Manage your inbox from anywhereView and assign conversations, see where youre mentioned, and collaborate with your team using internal notesStart or continue a conversationSend a new message or respond to a customer via in-app or emailInsert saved replies to resolve common questions fasterSearch and see your leads and usersGain context by viewing a user or leads live profile to reduce frustrating back and forth
Okarito is the modern FogBugz client for mobile - now on iOS With Okarito, you have the power of FogBugz on your iPhone. Use the fluid, contemporary interface to: Quickly search for cases using the robust FogBugz search axis engine Create and assign new cases with the tap of a button Easily edit cases - change category, priority, add event notes, and more Attach photos to your FogBugz cases from your device camera or photo gallery Disposition your cases with supported FogBugz actions including Resolve, Close, Assign, and Email Access your library of shared, saved, and built-in FogBugz filters Streamline your workflow using linked-case searches for Projects, Milestones, and Areas Easily manage your FogBugz case tagsOkarito supports the latest FogBugz API version 8.
bigWebApps HelpDesk offers a web based help desk, asset management and time and billing solution to organizations who need a complete solution in managing their customer support. Brought to you by popular demand, HelpDesk for iPhone now allows you to provide awesome customer support away from your desk while you are in the field. Features:Access and respond to all of your open ticketsCreate new tickets or close out existing issuesReassign tickets to other techniciansRecord support time and assign a task typeReview and pick up tickets listed in any of your unassigned queues
This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to others question and comment on replies. Accessing assets requires CA IT Asset Manager.
Take the power of HelpSpot with you. Access all your filters, reply to customers, and use popular responses for instant replies. With HelpSpot for iOS you can:* Respond to requests* Add private notes to requests* Access all your filters* Access your most popular response* Full searching* Full request history access* Customer history* Works on self hosted and hosted installations* Universal app for iPhone and iPad
Great customer care cannot be tied down to a desk Engage customers and deliver great support on the fly with the Deskero app: a super easy tool that packs all the great Deskero features right inside your smartphone, allowing you to easily follow all your team activity and quickly reply to customers. And it doesnt end here: with the Deskero app, our integrated chat system is right at your fingertips, as well as our advanced social monitor features. Search and filter it in a snap - Collaborate with other agents, either by sharing a note or by using the internal chat system.- Quickly use predefined answers to solve the most common problems in a minute: just choose your macro answer, edit it to your taste and hit reply - Create and manage custom view filters to simplify your searches and monitor specific issues.- Use customized scenario to automate recurring actions, right from your phone.
Casengo is the all-in-one, social customer support application in the cloud. A single app to quickly connect to customers via phone, email, chat and social media; wherever, whenever. Casengo for iPhone offers the following capabilities:- Access to all support cases in your Casengo account- Ability to manage, update and respond to customer enquiries- Insert macros in case responses
Vembu HelpDesk is an interactive customer support management software that enables you to provide quality support for your products. With this free iPhone App you can now reply to tickets, create new ticket and resolve tickets directly from your mobile phone from anywhere. With Vembu HelpDesk iPhone app you can do the following: View all your support tickets on the go Create a new ticket Search for a ticket Change the properties of a ticket like Owner, Status, Type, Priority, Product, Group, Category and Subcategory Respond to your customers queries instantly with a quick reply Add a note to a ticket Add a Follow-up(reminder) to a ticket Merge two tickets Save the reply messages as canned responses for future use Record an audio and add it as an attachment for a ticket Shoot a video and add it as an attachment for a ticket Take a picture and add it as an attachment for a ticket Upload multiple Images/Videos as attachments for a ticket View attached images of a ticket Mark a ticket as Spam View reports based on Tickets and CSAT Receive push notifications on ticket updates.
Yalla is a simple, easy-to-use app that will Get the right people, working on the right things, in the right priority within your organization. Features:- Drag & drop priorities with a slide of your finger.- Assign specific due dates to each priority.- Collaborate by assigning priorities & tasks to other team members.- Create public priorities (view-able by your team) & private priorities (view-able only by you).- Your priorities are synced instantly across all desktop browsers and mobile devices.- And much moreInstead of using sticky notes, notepads, and email for managing your business, try Yalla It will enable you to not only prioritize your own public & private tasks but to also collaborate with your team members and their tasks on the fly. Yalla is team management and collaboration at its best.