Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. Its convenient to use, can be customized to fit any business, and doesnt cost a fortune. If you need any help with this app, feel free to shoot an email to [email protected].

Zoho Desk alternatives

Freshdesk

Deliver exceptional customer support and make your customers happy with the Freshdesk app for iOS. With all the features of a helpdesk now in your pocket, you can answer customer queries from your iPhone, and resolve issues even when you are away from your desk. - Scott bowler, Localiiz

  • size 67.4 MB

Spiceworks - Help Desk

Manage Everything IT - Anywhere. Take your IT network, help desk tickets(cloud or local) and users with you wherever you go With Spiceworks Mobile, Spiceworks users have the info they need to do their IT jobs at their fingertips. VIEW YOUR NETWORK INVENTORY & ISSUES- See all the hardware on your network- Identify if any issues exist with your assets- Open a ticket for any assets that need attention RUN YOUR HELP DESK & TEND TO YOUR TICKETS- See and respond to all of your trouble tickets- Create new tickets, close and re-open existing ones- Add and edit ticket description and details- Assign tickets and set priorities, due date & more GET A FULL PICTURE OF YOUR END-USERS- Quickly get contact info for your end users- View and update important user details- Take and upload pictures of users to their profiles Get Started with On Premise setup in 2 Easy Steps:1) Get the latest version of Spiceworks desktop app at http://www.spiceworks.com.2) Come on back here & install Spiceworks Mobile and youll be off-and-running and able to take your network, tickets, community and users with you

  • size 38.6 MB

Freshservice

Freshservice is a plug and play ITIL service desk on the cloud. Integrated with several popular apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities; it has been built from the ground up to be extremely user friendly. Take your support desk everywhere you go.f) Insert canned responses when needed and attach files as necessary, directly from your device .g) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a watcher.h) Search your list of customers or the right solution in your knowledge base for a question or for that one ticket that you know has popped up earlier somewhere.i) Get a quick overview of your help desk with a summary of open tickets, overdue tickets, and tickets due today.j) Requesters can access the service catalog and even place and track service requests on the go.k) Update all the details for assets from the mobile app.

  • size 26.4 MB

Desk.com

Whether youre on the road or just in the conference room, the Desk app will help you stay on top of customer issues, collaborate with your team, and track and respond to cases. Its that easy and its always safe and secure. Features: Free app synced to your Desk site Compatible with iPhone and iPad View all of your customer inquiries Check in on your support queues Reply and resolve customer requests Search for cases, companies or customers Swipe to resolve cases Add internal notes for only colleagues to see Add quick replies and actions (called macros) to cases Set case status and priority Assign cases to agents and groups Detailed customer information Push notifications alert you about new cases

  • size 36.2 MB