Whether youre on the road or just in the conference room, the Desk app will help you stay on top of customer issues, collaborate with your team, and track and respond to cases. Its that easy and its always safe and secure. Features: Free app synced to your Desk site Compatible with iPhone and iPad View all of your customer inquiries Check in on your support queues Reply and resolve customer requests Search for cases, companies or customers Swipe to resolve cases Add internal notes for only colleagues to see Add quick replies and actions (called macros) to cases Set case status and priority Assign cases to agents and groups Detailed customer information Push notifications alert you about new cases

If you want to find out more about Desk.com software for customer support, click here http://desk.com/
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Desk.com alternatives

Base CRM and Sales Tracking

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Freshdesk

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SmarterMe for Salesforce1 CRM

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Zoho Desk

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Freshservice

Freshservice is a plug and play ITIL service desk on the cloud. Integrated with several popular apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities; it has been built from the ground up to be extremely user friendly. Take your support desk everywhere you go.f) Insert canned responses when needed and attach files as necessary, directly from your device .g) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a watcher.h) Search your list of customers or the right solution in your knowledge base for a question or for that one ticket that you know has popped up earlier somewhere.i) Get a quick overview of your help desk with a summary of open tickets, overdue tickets, and tickets due today.j) Requesters can access the service catalog and even place and track service requests on the go.k) Update all the details for assets from the mobile app.

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