It is a contract made of a product package with software maintenance (bug fix and user assistance services at a bronze, silver or gold level. Some contracts also include the access right to the ITSM Designer Can I use iTop freely? Yes, you can download the community version from SourceForge Are there any license costs to use iTop? No, iTop does not have any user license costs What are the largest iTop references? In 2015, our largest installations are a CMDB of 200 000 CIs and a service center managing 5 000 tickets monthly Is there free support for iTop? You can ask functional and technical questions from the SourceForge website. The SLA is based on willingness and best effort from the user community See all FAQ on iTop faq-187?mots 0 ] 40

iTop alternatives

  • Zendesk

  • Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    tags: customer-support forums helpdesk knowledge-base on-demand
    platform: Online Android iPhone Blackberry iPad

  • OTRS ITSM is a fundamental solution for IT Service Management organizations. Based on ITIL best practices, it provides management tools for request and incident management, problem management, change management and release management.

    tags: first-person it-service-management itil-software itsm
    platform: Windows Linux Online
  • InvGate Service Desk

  • InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart ticket management, workflow automation & unmatched user collaboration.

    tags: helpdesk itsm service-desk online-help-desk web-helpdesk
    platform: Online
  • Freshservice

  • Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. It takes the “boring” out of IT service by including intelligent automations and game mechanics into the service desk. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your own branded community and knowledge base on the cloud. »

    tags: helpdesk helpdesk-ticketing incident-management internal-it issue-tracking
    platform: Online Android iPhone Android Tablet iPad
  • Zent.IO

  • Zent.IO is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The agent will only need a web browser

    tags: call-center call-center-software call-recording calling collaboration-software
    platform: Online
  • Web Help Desk

  • The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.

    tags: helpdesk it-asset-management it-helpdesk knowledge-base service-desk
    platform: Mac OS X Windows Linux Online iPhone Google Chrome Safari

  • Helpy is written in Ruby on Rails 4.2 and released under the MIT license. Features include support tickets with email integration, community discussions, multilingual knowledge base and more:

    tags: bootstrap customer-support forums helpdesk knowledge-base
    platform: Mac OS X Windows Linux Online iPhone iPad Self-Hosted
  • Vivantio

  • The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.

    tags: helpdesk service-management it-service-management itsm service-desk
    platform: Online Self-Hosted
  • Inforobo

  • Inforobo engages your website visitors in automated conversations with the virtual assistant chatbot by simply chatting or talking with it. The virtual agent acts as a guide, providing answers, guiding customers in their shopping decisions, and seamlessly escalating your sales. Inforobo's artificial intelligence also provides the front-line support so that your customer service staff can concentrate on more complex tasks.

    tags: artificial-intelligence automated bot chat-bot customer-service
    platform: Online
  • Kaseya Solution

  • Automated IT Management Software and Network Management Software Solutions for IT Departments and Managed Service Providers.

    tags: it-service-management itsm-software network-management-software remote-desktop-access
    platform: Windows Linux Online
  • LanDesk Service Management

  • LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other service-related business risk. The solution enables organizations to take advantage of full and rich IT Service Management capabilities, including ITIL-verified, process-driven incident, problem, request, change, and configuration management to manage the service and support environment on-premise or in the cloud. »

    tags: it-asset-management it-helpdesk it-service-management itil-software service-desk
    platform: Online
  • ServiceNow

  • ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. »

    tags: it-asset-management it-helpdesk it-project-management it-service-management software-as-a-service
    platform: Online
  • Bpm'online service

  • Bpm'online service incorporates 2 cutting-edge applications, which can be used as separate aplications:

    tags: customer-support contacts-management customer-service customer-feedback customer-relationship-manager
    platform: Online
  • TOPdesk ITSM

  • TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management,

    tags: it-service-management service-desk it-project-management itsm-software it-incident-management
    platform: Online
  • Trakdesk

  • Trakdesk is a cloud-based customer support software and helpdesk solution that lets you efficiently manage your customers through various channels no matter where they are. Some popular features include:

    tags: automation business-analytics business-and-commerce customer-feedback customer-service
    platform: Mac OS X Windows Linux Online Windows Mobile Android iPhone Chrome OS Android Tablet Windows Phone iPad PlayBook Kindle Fire