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Web Help Desk alternatives

  • osTicket

  • osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

    tags: customer-support helpdesk php support-ticket-software support-ticket-system
  • Freshdesk

  • Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. Popular features include:

    tags: ad-free customer-feedback customer-service customer-support fast-and-easy-setup
  • OTRS Business Solution™

  • OTRS is the leading help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the web-based Open Source help desk software, OTRS, no communication is lost and customer requests are routed automatically to the right service team, ensuring they are answered more quickly. Free of license costs and with an open and flexible architecture OTRS makes it possible for service organizations to build a customized and powerful service management solution resulting in high-quality service at minimal operational cost. Since Version 5 OTRS offers responsive design and works on any mobile device. A new chat feature including webRTC based audio and video chat, appointment calendar for improved team collaboration and resource planning plus fully encrypted messaging is now available. »

    tags: customer-support helpdesk ticketing
  • Help Scout

  • Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

    tags: customer-feedback customer-relationship-manager customer-service customer-support email-management
  • InvGate Service Desk

  • InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart ticket management, workflow automation & unmatched user collaboration.

    tags: helpdesk itsm service-desk online-help-desk web-helpdesk
  • Desk.com

  • Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

    tags: customer-support helpdesk ticketing
  • Freshservice

  • Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. It takes the “boring” out of IT service by including intelligent automations and game mechanics into the service desk. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your own branded community and knowledge base on the cloud. »

    tags: helpdesk helpdesk-ticketing incident-management internal-it issue-tracking
  • GoToAssist

  • Provides you with live-support capability. Easily view and control your customers computers online to quickly resolve their technical issues. Handle more support requests in less timeAssist up to eight attended or unattended customers at onceSupport both PC and Mac usersOne-Click Session Start: Save time by starting your support sessions in just one click.Instant Email InvitationsFull SSL inscription.# Two-Way Screen Sharing: You and your customers can show instead of tell whats happening on your desktops, so you can get to the heart of the issue faster.# Remote Control: With your customers permission, you can remotely take control of their desktop to provide service just as if you were sitting at their computer.File Transfer: Instantly exchange files and folders with your customers.Live Chat: Chat in real time with your customers instead of staying on the phone the whole time.Annotation Tools: Both you and your customer can draw, highlight and point to items right on the screen.Reboot / Reconnect: Restart your customers computer and automatically reconnect to the support session in progress.Log In as Administrator: Perform system administrative tasks without interrupting the session in progress. (Includes Send-Ctrl-Alt-Delete and Run as a Service.)Session Report: Easily track the time you spend supporting each customer.NotesMulti-Monitor Support: Easily provide support in multi-monitor environments.True 24-bit ColorUnattended Remote Support: Work while your clients are away from their computers by pre-installing Unattended Support. (Not available with Day Passes.)Unattended Reboot / Reconnect »

    tags: assistance customer-support live-support on-demand-remote-support remote-desktop-access
  • Kayako

  • Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

    tags: customer-chat customer-relationship-manager customer-service helpdesk knowledge-base
  • Jitbit Helpdesk

  • Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

    tags: customer-support helpdesk it-helpdesk it-helpdesk-tool knowledge-base
  • VisionProject

  • Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations. Collaborate easily in your organization or your team or with customers.

    tags: asset-management customer-feedback customer-support document-management-system email-tracking
  • Helpy.io

  • Helpy is written in Ruby on Rails 4.2 and released under the MIT license. Features include support tickets with email integration, community discussions, multilingual knowledge base and more:

    tags: bootstrap customer-support forums helpdesk knowledge-base
  • Deskero

  • With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way, through both the traditional channels (mail and web) and the newest social media.

    tags: customer-care customer-feedback customer-relationship-manager customer-service customer-support
  • Vivantio

  • The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.

    tags: helpdesk service-management it-service-management itsm service-desk