Bpm'online service!

Try it free http://bpmonline.com/trial/bpmonline
Download the report! http://bpmonline.com/forrester-crm-wave-2016
http://bpmonline.com/demo/bpmonline

Bpm'online service alternatives

  • OTRS ITSM

  • OTRS ITSM is a fundamental solution for IT Service Management organizations. Based on ITIL best practices, it provides management tools for request and incident management, problem management, change management and release management.

    tags: first-person it-service-management itil-software itsm
  • InvGate Service Desk

  • InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart ticket management, workflow automation & unmatched user collaboration.

    tags: helpdesk itsm service-desk online-help-desk web-helpdesk
  • Freshservice

  • Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. It takes the “boring” out of IT service by including intelligent automations and game mechanics into the service desk. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your own branded community and knowledge base on the cloud. »

    tags: helpdesk helpdesk-ticketing incident-management internal-it issue-tracking
  • Helpy.io

  • Helpy is written in Ruby on Rails 4.2 and released under the MIT license. Features include support tickets with email integration, community discussions, multilingual knowledge base and more:

    tags: bootstrap customer-support forums helpdesk knowledge-base
  • Vivantio

  • The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.

    tags: helpdesk service-management it-service-management itsm service-desk
  • Web Help Desk

  • The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.

    tags: helpdesk it-asset-management it-helpdesk knowledge-base service-desk
  • Inforobo

  • Inforobo engages your website visitors in automated conversations with the virtual assistant chatbot by simply chatting or talking with it. The virtual agent acts as a guide, providing answers, guiding customers in their shopping decisions, and seamlessly escalating your sales. Inforobo's artificial intelligence also provides the front-line support so that your customer service staff can concentrate on more complex tasks.

    tags: artificial-intelligence automated bot chat-bot customer-service
  • LanDesk Service Management

  • LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other service-related business risk. The solution enables organizations to take advantage of full and rich IT Service Management capabilities, including ITIL-verified, process-driven incident, problem, request, change, and configuration management to manage the service and support environment on-premise or in the cloud. »

    tags: it-asset-management it-helpdesk it-service-management itil-software service-desk
  • ServiceNow

  • ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. »

    tags: it-asset-management it-helpdesk it-project-management it-service-management software-as-a-service
  • TOPdesk ITSM

  • TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management,

    tags: it-service-management service-desk it-project-management itsm-software it-incident-management
  • Trakdesk

  • Trakdesk is a cloud-based customer support software and helpdesk solution that lets you efficiently manage your customers through various channels no matter where they are. Some popular features include:

    tags: automation business-analytics business-and-commerce customer-feedback customer-service
  • CitSmart

  • The Citsmart ITSM is an advanced solution, multiplatform and free IT Service Desk and Service Management that integrates several tools, based on the best practices of ITIL processes.

    tags: customer-service customer-support helpdesk incident-management it-helpdesk
  • Richmond ServiceDesk

  • Deliver cost-effective IT support and Service Management using Richmond ServiceDesk: a feature rich, browser-based, full service desk solution incorporating the latest web technologies.

    tags: asset-management change-management customer-self-service helpdesk incident-management