Freshservice is a plug and play ITIL service desk on the cloud. Integrated with several popular apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities; it has been built from the ground up to be extremely user friendly. Take your support desk everywhere you go.f) Insert canned responses when needed and attach files as necessary, directly from your device .g) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a watcher.h) Search your list of customers or the right solution in your knowledge base for a question or for that one ticket that you know has popped up earlier somewhere.i) Get a quick overview of your help desk with a summary of open tickets, overdue tickets, and tickets due today.j) Requesters can access the service catalog and even place and track service requests on the go.k) Update all the details for assets from the mobile app.

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Freshservice is a cloud-based IT Help Desk http://freshservice.com/it-help-desk-software
and service management solution that's easy to set up and use, to transform employee experience across the organization. sign up for free http://freshservice.com/signup
Request Demo * “If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.” Adam Le Feuvre Project Manager Industry Advertising

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