UserEcho!

* Blog http://blog.userecho.com
* Get Started For Free http://userecho.com/project/new/

UserEcho alternatives

  • Freshdesk

  • Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. Popular features include:

    tags: ad-free customer-feedback customer-service customer-support fast-and-easy-setup
    platform: Mac OS X Windows Linux Online Android iPhone Chrome OS Android Tablet iPad Google Apps
  • UseResponse

  • UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud.It can be used as FAQ, ideas bank, bug tracking system, testimonials or all-in-one support software.4 Platforms: feedback with ideas, help desk with ticketing, knowledge base, live chat with messengers

    tags: chat-clients community-solution customer-feedback customer-service faq-application
    platform: Online Self-Hosted
  • UserVoice

  • UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat!Create Forum Free accounts & trials. Signing up in 60 seconds! UserVoice allows the customers to vote on feedback and ideas submitted in the customer community. There is a limit on the number of votes a user can spend at any given time.

    tags: customer-feedback customer-support german idea-management mobile-app-support
    platform: Online Android iPhone Android Tablet iPad
  • UserReport

  • UserReport is a free online service that enables website owners to make quick and fun online surveys and collect user feedback with the online feedback button and forum. With the UserReport online survey you are able to get fast answers to almost anything you want to ask your website's visitors. UserReport even integrates with Google Analytics which allows you to segment your visitors by the demographic information collected in your online survey.The user feedback forum enables your visitors to engage with your website and post new ideas for improving the website. Users may vote on other people's ideas which gives the webmaster a prioritized list of new ideas on how to improve the website.The click tracking and heatmaps from UserReport even allows you to see where people click on your website.Everything is presented to you in beautiful reports which can be exported to PDF and even shared with friends and colleagues. ยป

    tags: click-tracking clickmap crowdsourced crowdsourcing-ideas customer-feedback
    platform: Online
  • Zendesk

  • Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    tags: customer-support forums helpdesk knowledge-base on-demand
    platform: Online Android iPhone Blackberry iPad
  • PHPBack

  • PHPBack is a web application made with PHP/MySQL that you can easily implement into your website. It gives your customers a way to communicate their ideas to improve your products. User feedback has proved to be really effective even if you have a community project or a commercial project. Since PHPBack is an open source project under GNU GPL, you can download it for free and modify it if you want.

    tags: customer-support helpdesk support-ticket-system surveys ticketing
    platform: Mac OS X Windows Linux Self-Hosted Cloudron
  • Userlike Live Chat

  • Live chat for website and messenger support. Be there when your customers need you the most.

    tags: chat-bot customer-service customer-support live-chat real-time-analytics
    platform: Online
  • Get Satisfaction

  • User or customer feedback system with voting facility about proposals done by users. Similar function as the UserVoice system.

    tags: customer-relationship-manager customer-feedback crowdsourced-customer-support peer-to-peer-support
    platform: Online
  • Kliqqi

  • Kliqqi is an open source CMS (Content Management System) that you can download and use for free. Kliqqi CMS provides social publishing software that encourages visitors to register on your website so that they can submit content and connect with other users. Our software creates websites where stories are created and voted on by members, not website editors. Use Kliqqi content management system to start your own social publishing community in minutes.

    tags: social-network cms idea
    platform: Linux Online
  • Lime Talk

  • Lime Talk is an online application that allows you to easily embed a chat widget onto your site. In a couple of minutes you can communicate with your website visitors and increase your sales and provide better customer support.

    tags: chat-clients chat-support customer-chat customer-support live-chat
    platform: Online
  • Olark

  • We make live chat solutions that work the way people work.

    tags: customer-support instant-messaging live-help live-support online-chat
    platform: Online
  • Firehose Chat

  • Firehose Chat makes it easy to carry on live conversations with people who visit your websites. They give you a snippet of code to paste into the HTML of your website and that's it! In the app, you'll see a list of everyone who is on your website. They'll see a chat box in the bottom right corner of your website. You can chat with them, they can chat with you. It's simple!

    tags: Discontinued chat-clients customer-help customer-service customer-service-software
    platform: Mac OS X Online Android iPhone Android Tablet iPad Discontinued
  • Crisp

  • Crisp is a freshly new alternative to existing bulky live chat platforms, which focuses on:

    tags: customer-support instant-messaging live-help live-support online-chat
    platform: Mac OS X Windows Linux Online Android iPhone
  • Jitbit Helpdesk

  • Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

    tags: customer-support helpdesk it-helpdesk it-helpdesk-tool knowledge-base
    platform: Windows Online Android Android Tablet iPad
  • idea.informer

  • Idea Informer is a idea forum similar to uservoice or getsatisfaction. Individual forums are created as subdomains of idea.informer.com and there is a widget to include a feedback overlay that the web page users can use without leaving your site.

    tags: customer-feedback forums
    platform: Online