Load Spark!

iii] iv] Luca, Michael. Reviews, Reputation, and Revenue: The Case of Yelp.com. http://www.hbs.edu/faculty/Pages/download.aspx?name
12-016.pdf Harvard Business School Working Paper, No. 12-016, September 2011. (Revised March 2016. Revise and resubmit at the _American Economic Journal Applied Economics_. v]

Load Spark alternatives

  • UseResponse

  • UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud.It can be used as FAQ, ideas bank, bug tracking system, testimonials or all-in-one support software.4 Platforms: feedback with ideas, help desk with ticketing, knowledge base, live chat with messengers

    tags: chat-clients community-solution customer-feedback customer-service faq-application
  • UserVoice

  • UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat!Create Forum Free accounts & trials. Signing up in 60 seconds! UserVoice allows the customers to vote on feedback and ideas submitted in the customer community. There is a limit on the number of votes a user can spend at any given time.

    tags: customer-feedback customer-support german idea-management mobile-app-support
  • UserEcho

  • UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

    tags: customer-feedback customer-relationship-manager helpdesk knowledge-management live-chat
  • Eyenewton

  • Give a chance to your customers to call you in 8 seconds. No advertising. This is a new communication standard between customer and a company. It is difficult to express in words how great it works. Press the button in the right and just feel it.

    tags: adwords analysis-tool analytics call-center call-recording
  • Doorbell.io

  • Easily gather in-app user feedback, on websites, iOS apps, and Android apps.

    tags: customer-feedback javascript-framework screen-capture
  • CustomerLove

  • CustomerLove is simple software that helps businesses track customer satisfaction, collect feedback & generate positive online reviews & testimonials.

    tags: software-as-a-service b2b email-marketing reputation-management customer-feedback
  • OpenTraits

  • OpenTraits is a web platform that helps software developers and end users prioritize and plan product features based on votes, crowd funding and reputation.

    tags: customer-feedback customer-relationship-manager customer-service customer-support helpdesk
  • Bizpopuli

  • Your online customer feedback software.Fast, easy and without worries or small print.

    tags: anonymous-voting client-management customer-feedback democratic feedback-software
  • Repuso

  • Monitor all your social media channels for reviews by your customers. Select your favorite reviews in our dashboard for display in the widgets. Get notified and do this in real-time. Increate your website’s conversion by showing the selected reviews in the floating widget or inline on your most important pages.

    tags: review-management user-reviews reviews-and-recommendations review-website review-monitoring
  • ReviewTrackers

  • ReviewTrackers is a simple, fast and easy way to track reviews and receive review alerts. Monitor the Web 24/7 so you can listen and respond to what customers are saying.

    tags: customer-experience customer-feedback customer-satisfaction reputation reputation-management
  • ReviewBot

  • ReviewBot is a review monitoring service. We'll send you a notification every time someone leaves a review for your app, business, or podcast. It's easy to get started and you can choose to be notified via Slack or email.

    tags: android-app-development android-development app-development app-marketing ios-app-development
  • ReviewEmbed

  • People already love your business. Why not show it off? ReviewEmbed simplifies the task of embedding your business' Facebook Reviews into your website.

    tags: customer-experience customer-feedback facebook facebook-app reputation
  • RenegadeWorks

  • RenegadeWorks combines customer feedback, online reputation management, customer referrals and other tools to drive new and repeat business. The software allows businesses to build a new customer database, or upload their own. This customer data can then be used to gather feedback on the customer experience, generate more real online reviews and customer referrals. This is combined with powerful reporting and 24/7 online review monitoring.

    tags: monitoring reporting customer-relationship-manager customer-feedback reports
  • iPerceptions

  • Our Active Research Platform and expertise turns insight into action. Engage with your customers through our sophisticated intercept technologies for mobile, desktop and tablet. Do the feedback research you want with surveys and Comments Cards. Ensure the reliability and relevance of your results by using multiple proven methodologies. Real time data from iPSI Experience Framework and 4Q Task Completion Framework allows for comparative benchmarking, putting all results into context. Then inject your VoC results into Google analytics and SiteCatalyst to provide seamless integration of your customers’ insights and improve the overall customer experience. »

    tags: surveys survey-tool website-feedback
  • Clarabridge

  • The Clarabridge Intelligence Platform

    tags: software-as-a-service customer-support helpdesk customer-service customer-feedback