HEAT LiveTime!

HEAT LiveTime is an Enterprise Service Management, Service Desk and Help Desk solution built around ITIL best practices. This application provides mobile access to both the SaaS and on-premise solutions provided by Heat Software USA.Manage all service requests, incidents, problems, changes and deployments remotely. Features- Service Metrics Dashboard- Geolocation mapping of customers- GPS tracking of Field Technicians- Request management- Customer direct dial- Supports custom filters- Review the complete history of each request- Add notes and time to any request- Request, Incident, Problem, Change and Release Management- Knowledge Management- Configuration ManagementRequirements- HEAT LiveTime 7.0 or later on-premise or SaaS