HEAT LiveTime is an Enterprise Service Management, Service Desk and Help Desk solution built around ITIL best practices. This application provides mobile access to both the SaaS and on-premise solutions provided by Heat Software USA.Manage all service requests, incidents, problems, changes and deployments remotely. Features- Service Metrics Dashboard- Geolocation mapping of customers- GPS tracking of Field Technicians- Request management- Customer direct dial- Supports custom filters- Review the complete history of each request- Add notes and time to any request- Request, Incident, Problem, Change and Release Management- Knowledge Management- Configuration ManagementRequirements- HEAT LiveTime 7.0 or later on-premise or SaaS

HEAT LiveTime alternatives

ITmanager.net

The IT Manager app is the best all-in-one enterprise server administration service that allows Network Administrators to securely monitor and manage VMware, Citrix XenApp and XenDesktop, XenServer, Windows, Microsoft Exchange, Hyper-V, Active Directory, SSH, Telnet, Amazon Web Services (AWS), RDP, VNC, Apple Remote Desktop (ARD) and much more. The IT Manager app also supports the Apple Watch See a server dashboard of monitoring data in our Apple Watch App and receive server downtime notifications directly to your Apple Watch. FEATURES Windows Servers:Manage System Information, Windows Services, RDP, Shutdown & Reboot, Event Logs, File Explorer, PowerShell Command Prompt, Task Manager, DHCP Manager, DNS Manager, Shared Folders, Task Scheduler and Printers. It works very well and is easy to use

  • size 64.9 MB

AD HelpDesk Lite

AD Help Desk allows secure password reset and account modification of user accounts stored in Microsofts Active Directory. This application will work Out of the box, requiring absolutely no modifications to your Active Directory infrastructure. A few more advanced management functions can only be performed by the fully featured AD HelpDesk application.

  • size 35.7 MB

Freshservice

Freshservice is a plug and play ITIL service desk on the cloud. Integrated with several popular apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities; it has been built from the ground up to be extremely user friendly. Take your support desk everywhere you go.f) Insert canned responses when needed and attach files as necessary, directly from your device .g) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a watcher.h) Search your list of customers or the right solution in your knowledge base for a question or for that one ticket that you know has popped up earlier somewhere.i) Get a quick overview of your help desk with a summary of open tickets, overdue tickets, and tickets due today.j) Requesters can access the service catalog and even place and track service requests on the go.k) Update all the details for assets from the mobile app.

  • size 26.4 MB

Active Directory Assist

Securely manage Active Directory from anywhere and anytime Absolutely NO server component required. ADAssist is innovative, intuitive and beautifully designed with native iPhone and iPad support. This application is developed by a third party developer with no input or advise by Microsoft Corporation.

  • size 9.4 MB

KACE GO

IT Administrators: Do you want to stay on top of your systems management tasks without being chained to your desk? Take your productivity and efficiency to the next level by utilizing the KACE K1000 GO application K1000 GO lets you receive service desk alerts in real-time, remotely troubleshoot incidents, quickly view inventory details, and distribute software while on-the-go. Create, review, or update a service desk ticket Search for a previously submitted ticket Sort tickets by age, priority, owner, and status View attachments on tickets Attach photos to ticket comments Receive real-time alerts of ticket events through push notifications Set what times of day to receive push notifications Launch phone dialer or email client from within service desk tickets

  • size 30.2 MB