versaSRS Service Management!

versaSRS is built using the MS .NET Framework, incorporating a MS SQL database and is instantly deployed via a web browser. We have provided integration with software for telephony, assets, accounting, documents, e-forms & much more. Absolutely. We have built a range of tools such as bulk import & update, archiving, campaign management and much more.

versaSRS Service Management alternatives

  • Freshdesk

  • Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. Popular features include:

    tags: ad-free customer-feedback customer-service customer-support fast-and-easy-setup
    platform: Mac OS X Windows Linux Online Android iPhone Chrome OS Android Tablet iPad Google Apps
  • Zendesk

  • Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    tags: customer-support forums helpdesk knowledge-base on-demand
    platform: Online Android iPhone Blackberry iPad
  • Help Scout

  • Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

    tags: customer-feedback customer-relationship-manager customer-service customer-support email-management
    platform: Online iPhone
  • OTRS ITSM

  • OTRS ITSM is a fundamental solution for IT Service Management organizations. Based on ITIL best practices, it provides management tools for request and incident management, problem management, change management and release management.

    tags: first-person it-service-management itil-software itsm
    platform: Windows Linux Online
  • InvGate Service Desk

  • InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart ticket management, workflow automation & unmatched user collaboration.

    tags: helpdesk itsm service-desk online-help-desk web-helpdesk
    platform: Online
  • Freshservice

  • Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. It takes the “boring” out of IT service by including intelligent automations and game mechanics into the service desk. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your own branded community and knowledge base on the cloud. »

    tags: helpdesk helpdesk-ticketing incident-management internal-it issue-tracking
    platform: Online Android iPhone Android Tablet iPad
  • Helpy.io

  • Helpy is written in Ruby on Rails 4.2 and released under the MIT license. Features include support tickets with email integration, community discussions, multilingual knowledge base and more:

    tags: bootstrap customer-support forums helpdesk knowledge-base
    platform: Mac OS X Windows Linux Online iPhone iPad Self-Hosted
  • Deskero

  • With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way, through both the traditional channels (mail and web) and the newest social media.

    tags: customer-care customer-feedback customer-relationship-manager customer-service customer-support
    platform: Online Android iPhone iPad
  • Vivantio

  • The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.

    tags: helpdesk service-management it-service-management itsm service-desk
    platform: Online Self-Hosted
  • Zent.IO

  • Zent.IO is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The agent will only need a web browser

    tags: call-center call-center-software call-recording calling collaboration-software
    platform: Online
  • Enchant

  • Simple customer support for growing teams. It's like gmail on steroids!

    tags: software-as-a-service customer-relationship-manager customer-support customer-service helpdesk
    platform: Online
  • iTop

  • iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behavior.

    tags: cmdb helpdesk incident-management it-service-management itil
    platform: Self-Hosted
  • Inforobo

  • Inforobo engages your website visitors in automated conversations with the virtual assistant chatbot by simply chatting or talking with it. The virtual agent acts as a guide, providing answers, guiding customers in their shopping decisions, and seamlessly escalating your sales. Inforobo's artificial intelligence also provides the front-line support so that your customer service staff can concentrate on more complex tasks.

    tags: artificial-intelligence automated bot chat-bot customer-service
    platform: Online
  • Kaseya Solution

  • Automated IT Management Software and Network Management Software Solutions for IT Departments and Managed Service Providers.

    tags: it-service-management itsm-software network-management-software remote-desktop-access
    platform: Windows Linux Online
  • SupportBee

  • The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk.

    tags: customer-support helpdesk
    platform: Online