Service Manager for EBS!

With Oracle Mobile Service Manager for Oracle E-Business Suite, contact center managers and agents can manage service requests and take action on the go. - Track service request backlog- Prioritize escalated service requests- Reassign service requests to balance work queues- Provide analysis to expedite resolutions - Reduce service agreement violations Oracle Mobile Service Manager for Oracle E-Business Suite is compatible with Oracle E-Business Suite 12.1.3 and 12.2.3 and above. For information on how to configure mobile services on the server and for app-specific information, see My Oracle Support Note 1641772.1 at https://support.oracle.com