Paltel ISPs!

Internet service providers are considered as the first level support for the internet subscribers in the BSA module accordingly they have to make the needed diagnostics and trouble shooting for the ADSL users if any of them has a faulty line. Once the line is tested via phone and it is still the problem exists then the ISPs technical team should visit the customer to check in site and solve it if it is related the IP part related to the said ISP. At this time the technician will repair the line and close the ticket on the mobile app that will be reflected to the portal and ad a result on the CRM of the company.