Customer Portal (CP)!

CP is a one stop reporting app for on the go tracking of all day-to-day business metrics and reports with respect to volume trending, SLA trending, productivity, customer satisfaction, escalations etc. Key Features/benefits:1) Charts for Volume Trending and SLA trending and productivity2) Engagement management - Issue management, MOM, escalations, customer feedback3) Team charter, roles and responsibilities, training plan and tracker4) Provides role based access at the various engagement levels5) Seamlessly integrates and pulls data from other business applications6) Visibility to real time information, status and health of the engagement7) Business decisions powered through the readily available volume & SLA trending and productivity reports8) Transparent metrics reporting and process management9) Helps improve customer satisfaction due to timely reporting and communication