The SMC4 Mobile app enables a business to deliver a superior customer experience by enabling remote workers and experts in multiple departments such as Sales, Marketing, Customer Service, HR, Claims, Fraud and Compliance teams to easily:listen to customers, fans and followers on Facebook, Twitter, LinkedIn, Google+, IBM Connections and Emailmonitor customer sentimentrespond to customer feedback in real-time manage complaints efficiently collaborate with multiple teams to resolve customer queriesquickly respond to sales leads approve responses and posts by your team membersdeliver a superior service to VIPsmanage campaigns and customer engagementrecruit top talentreview competitors and affiliates analyse your social media messages and how well you serve your customersSMC4 is a social media tool that easily enables companies and high profile individuals to protect their brand and reputation from social media abuse and avoid social media crises by providing the right controls to monitor inappropriate language and prevent it from being shown on their social network pages. SMC4 enables a business to deliver a personalised, timely and consistent service back to customers by providing automatic prioritisation, categorisation, routing and case management of social media messages. SMC4 provides supervisory controls for new starters or employees that operate in highly regulated industries to ensure that the responses and posts they send are appropriate and compliant, ensuring they adhere to strict corporate governance, legal and regulatory requirements (including FINRA, SEC, NASD).

Social Media C4 (SMC4) alternatives

Hootsuite - Social Media Tools

Share and schedule posts from your Twitter, Facebook, Instagram, and LinkedIn accounts all from one app. Hootsuite is the worlds most popular social media management app and is FREE for up to 3 social network accounts. Questions?Twitter: @Hootsuite_HelpFacebook: http://facebook.com/hootsuiteMore info:Terms of service: https://hootsuite.com/legal/termsPrivacy policy: http://hootsuite.com/privacy