Jitbit Helpdesk for iOS allows you to access your helpdesk from your device. Features include: *Viewing unanswered, unclosed or all tickets*Viewing basic details and replies of an individual tickets*Posting replies for everyone or for techs only*Changing tickets status*Viewing attached images
Whether youre on the road or just in the conference room, the Desk app will help you stay on top of customer issues, collaborate with your team, and track and respond to cases. Its that easy and its always safe and secure. Features: Free app synced to your Desk site Compatible with iPhone and iPad View all of your customer inquiries Check in on your support queues Reply and resolve customer requests Search for cases, companies or customers Swipe to resolve cases Add internal notes for only colleagues to see Add quick replies and actions (called macros) to cases Set case status and priority Assign cases to agents and groups Detailed customer information Push notifications alert you about new cases
Freshservice is a plug and play ITIL service desk on the cloud. Integrated with several popular apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities; it has been built from the ground up to be extremely user friendly. Take your support desk everywhere you go.f) Insert canned responses when needed and attach files as necessary, directly from your device .g) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a watcher.h) Search your list of customers or the right solution in your knowledge base for a question or for that one ticket that you know has popped up earlier somewhere.i) Get a quick overview of your help desk with a summary of open tickets, overdue tickets, and tickets due today.j) Requesters can access the service catalog and even place and track service requests on the go.k) Update all the details for assets from the mobile app.
Deliver exceptional customer support and make your customers happy with the Freshdesk app for iOS. With all the features of a helpdesk now in your pocket, you can answer customer queries from your iPhone, and resolve issues even when you are away from your desk. - Scott bowler, Localiiz
bigWebApps HelpDesk offers a web based help desk, asset management and time and billing solution to organizations who need a complete solution in managing their customer support. Brought to you by popular demand, HelpDesk for iPhone now allows you to provide awesome customer support away from your desk while you are in the field. Features:Access and respond to all of your open ticketsCreate new tickets or close out existing issuesReassign tickets to other techniciansRecord support time and assign a task typeReview and pick up tickets listed in any of your unassigned queues
AD Help Desk allows secure password reset and account modification of user accounts stored in Microsofts Active Directory. This application will work Out of the box, requiring absolutely no modifications to your Active Directory infrastructure. A few more advanced management functions can only be performed by the fully featured AD HelpDesk application.