CP is a one stop reporting app for on the go tracking of all day-to-day business metrics and reports with respect to volume trending, SLA trending, productivity, customer satisfaction, escalations etc. Key Features/benefits:1) Charts for Volume Trending and SLA trending and productivity2) Engagement management - Issue management, MOM, escalations, customer feedback3) Team charter, roles and responsibilities, training plan and tracker4) Provides role based access at the various engagement levels5) Seamlessly integrates and pulls data from other business applications6) Visibility to real time information, status and health of the engagement7) Business decisions powered through the readily available volume & SLA trending and productivity reports8) Transparent metrics reporting and process management9) Helps improve customer satisfaction due to timely reporting and communication

Customer Portal (CP) alternatives

Cisco WebEx Meetings

Take your Web meetings anywhere Join any web conference from your Apple iPad, iPhone, and Apple Watch. Cisco WebEx Meetings is a universal app for Cisco WebEx Meeting Center, Cisco WebEx Training Center, Cisco WebEx Event Center, Cisco WebEx Meetings Server, and Cisco WebEx Meetings. Cisco WebEx may collect meeting usage data and personal information, such as your email address, from your computer or device.

  • rating 4.09999
  • size 134 MB

Citrix Receiver

Citrix Receiver lets you access your enterprise files, applications and desktops to help you be as productive on the go as you are in the office. If your company uses Citrix, you have the freedom to work on your favourite device from wherever you are. To report issues, tap the menu icon and create an account first.

  • rating 4.66667
  • size 64.1 MB

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