CA Cloud Service Management!

Cisco Technical Support simplifies network maintenance and saves you time by providing tools to help troubleshoot issues, research products, update & create Cisco Service Requests, track RMAs, and manage your install base anywhere, anytime Whats New in v3.19.X Migrated to Web Kit UI Web Viewer for improved performance Improved Cisco Service Request Search logic to detect intent of user searches to help minimize errors Added more Cisco Validated Designs and TAC Support Documents Deprecated Cisco Service Request email trending service Various bug fixes and performance improvements Basic features available to all users: Engage with fellow networking professionals, ask and answer questions through the Cisco Support Communities Access to product-specific support content for over 7,000 Cisco products Access to over 1,700 troubleshooting and configuration guides authored by Cisco TAC Engineers PSIRT (Security Advisories), End-of-Life and Field Notice mobile push notifications Cisco Reseller Locator found in Tools Bookmark your favorite RSS Feeds, and Video Channels - Available in My Shortcuts Save content with Pocket (Read-It-Later) service. Go to http://www.getpocket.com/ to learn more about setting up an accountAdvanced features available to Cisco Support Contract Owners:Service Requests & RMAs: View, Edit and Create Service Request and track RMAs Access to all case notes, and attachments (txt, pdf, xls, ppt, doc, and image file types) 30 Day history of Service Request related mobile push notifications found in My Notifications Receive Service Request updates via mobile push notifications Direct access to your TAC Engineer, On-Site Contact, and Field Engineer via phone or email Bookmark urgent Service Requests for easy reference from My Shortcuts Single tap to request case updates, case closure, and reopen casesService Contract & Product Coverage Information: View contract information and set-expiration reminders prior to their expiration with My Contracts An embedded bar code scanner makes it easy to lookup product coverage details by serial number with Check Device Coverage Ability to validate and update the current installation using your current location Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with My Devices Access to Contract Renewal, Last Day of Support, and End of Life reports in My Devices. Send us an email at: [email protected]

Freshservice is a plug and play ITIL service desk on the cloud. Integrated with several popular apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities; it has been built from the ground up to be extremely user friendly. Take your support desk everywhere you go.f) Insert canned responses when needed and attach files as necessary, directly from your device .g) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a watcher.h) Search your list of customers or the right solution in your knowledge base for a question or for that one ticket that you know has popped up earlier somewhere.i) Get a quick overview of your help desk with a summary of open tickets, overdue tickets, and tickets due today.j) Requesters can access the service catalog and even place and track service requests on the go.k) Update all the details for assets from the mobile app.

• size 26.4 MB

ManageEngine ADManager Plus Active Directory iPhone app empowers administrators and help desk technicians to manage all user accounts in their organization using just their iPhones immaterial of where they are or what time it is. With 24*7 access and control over user accounts, even when they are on the move, they can now avoid any unpleasant surprises and keep their Active Directory in top shape always. ~ App features ~User Provisioning: Create users in AD with Smart User creation templatesUser Management: Reset password, unlock, enable, disable, delete user accountsUsers group membership managementUser Reports: Details of locked out, disabled, password expired, and inactive usersWorkflow: View, manage, and execute AD task requests

• size 8.3 MB

The IT help desk software trusted by 100,000+ service desks world wide The right help desk app for you - The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.

• size 39.4 MB

ManageEngine ADSelfService Plus iPhone app empowers users with mobile password management to reset their forgotten passwords and unlock their Windows Active Directory accounts securely from their iPhones with utmost ease. Users can also change their Windows Domain passwords and synchronize it with a wide range of cloud-based applications and on-premise systems including Office 365, Salesforce, Zoho, IBM AS400, HP UX, Oracle DB and E-Business Suite. Features:Self-Service Password ResetSelf-Service Unlock AccountPassword SynchronizerMulti-factor AuthenticationChange PasswordWith this app, administrators can greatly reduce the number of password related calls to the help desk and end users can regain access to their Windows accounts without any delay.

• size 6.5 MB