Zoho Discussions!

Involve. Empower. Decide. http://discussions.zoho.com//zohodiscussions.com
Blogs https://blog.zoho.com
Forums https://forums.zoho.com/zoho-discussions
About Us Contact Us * Home http://discussions.zoho.com/home
* Features * Pricing * FAQ * Help https://help.zohodiscussions.com
# Create Your Own Customer Support & Private Community Zoho Discussions is a software that helps you to setup your own customer support communities and private communities where problems are solved, topics are discussed and ideas are exchanged. Zoho Discussions brings all under one roof. Manage feedback, ideas, questions & problems under a single portal. Zoho Discussions + Google Apps lets you seamlessly manage members of your private community from Google, attach files from

Zoho Discussions alternatives

  • UseResponse

  • UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud.It can be used as FAQ, ideas bank, bug tracking system, testimonials or all-in-one support software.4 Platforms: feedback with ideas, help desk with ticketing, knowledge base, live chat with messengers

    tags: chat-clients community-solution customer-feedback customer-service faq-application
    platform: Online Self-Hosted
  • UserVoice

  • UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat!Create Forum Free accounts & trials. Signing up in 60 seconds! UserVoice allows the customers to vote on feedback and ideas submitted in the customer community. There is a limit on the number of votes a user can spend at any given time.

    tags: customer-feedback customer-support german idea-management mobile-app-support
    platform: Online Android iPhone Android Tablet iPad
  • Zendesk

  • Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    tags: customer-support forums helpdesk knowledge-base on-demand
    platform: Online Android iPhone Blackberry iPad
  • UserReport

  • UserReport is a free online service that enables website owners to make quick and fun online surveys and collect user feedback with the online feedback button and forum. With the UserReport online survey you are able to get fast answers to almost anything you want to ask your website's visitors. UserReport even integrates with Google Analytics which allows you to segment your visitors by the demographic information collected in your online survey.The user feedback forum enables your visitors to engage with your website and post new ideas for improving the website. Users may vote on other people's ideas which gives the webmaster a prioritized list of new ideas on how to improve the website.The click tracking and heatmaps from UserReport even allows you to see where people click on your website.Everything is presented to you in beautiful reports which can be exported to PDF and even shared with friends and colleagues. »

    tags: click-tracking clickmap crowdsourced crowdsourcing-ideas customer-feedback
    platform: Online
  • Get Satisfaction

  • User or customer feedback system with voting facility about proposals done by users. Similar function as the UserVoice system.

    tags: customer-relationship-manager customer-feedback crowdsourced-customer-support peer-to-peer-support
    platform: Online
  • UserEcho

  • UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

    tags: customer-feedback customer-relationship-manager helpdesk knowledge-management live-chat
    platform: Online iPhone iPad
  • Desk.com

  • Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

    tags: customer-support helpdesk ticketing
    platform: Online
  • idea.informer

  • Idea Informer is a idea forum similar to uservoice or getsatisfaction. Individual forums are created as subdomains of idea.informer.com and there is a widget to include a feedback overlay that the web page users can use without leaving your site.

    tags: customer-feedback forums
    platform: Online
  • Front

  • Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments for internal collaboration or set reminders to respond later. Templates let you quickly reply to common questions, and collision detection prevents multiple replies to the same message. Front also gives you analytics data to track your efficiency.

    tags: customer-service customer-service-app customer-service-software email-client email-management
    platform: Mac OS X Windows Linux Android iPhone Android Tablet iPad
  • Helpy.io

  • Helpy is written in Ruby on Rails 4.2 and released under the MIT license. Features include support tickets with email integration, community discussions, multilingual knowledge base and more:

    tags: bootstrap customer-support forums helpdesk knowledge-base
    platform: Mac OS X Windows Linux Online iPhone iPad Self-Hosted
  • Deskero

  • With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way, through both the traditional channels (mail and web) and the newest social media.

    tags: customer-care customer-feedback customer-relationship-manager customer-service customer-support
    platform: Online Android iPhone iPad
  • Zent.IO

  • Zent.IO is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The agent will only need a web browser

    tags: call-center call-center-software call-recording calling collaboration-software
    platform: Online
  • Enchant

  • Simple customer support for growing teams. It's like gmail on steroids!

    tags: software-as-a-service customer-relationship-manager customer-support customer-service helpdesk
    platform: Online
  • Tender Support

  • Tender Support organizes your customer care so you can focus on delivering the best service possible.

    tags: business-rating customer-feedback forums helpdesk knowledge-base
    platform: Online
  • All Our Ideas

  • All Our Ideas is a research project that seeks to develop a new form of social data collection by combining the best features of quantitative and qualitative methods. Using the power of the web, we are creating a data collection tool that has the scale, speed, and quantification of a survey while still allowing for new information to "bubble up" from respondents as happens in interviews, participant observation, and focus groups.

    tags: feedback-system crowdsourcing-ideas
    platform: Online