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Richmond ServiceDesk alternatives

  • Spiceworks

  • Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more.

    tags: careers forums hardware-monitoring helpdesk helpdesk-ticketing
  • Freshdesk

  • Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. Popular features include:

    tags: ad-free customer-feedback customer-service customer-support fast-and-easy-setup
  • OTRS Business Solution™

  • OTRS is the leading help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the web-based Open Source help desk software, OTRS, no communication is lost and customer requests are routed automatically to the right service team, ensuring they are answered more quickly. Free of license costs and with an open and flexible architecture OTRS makes it possible for service organizations to build a customized and powerful service management solution resulting in high-quality service at minimal operational cost. Since Version 5 OTRS offers responsive design and works on any mobile device. A new chat feature including webRTC based audio and video chat, appointment calendar for improved team collaboration and resource planning plus fully encrypted messaging is now available. »

    tags: customer-support helpdesk ticketing
  • OTRS ITSM

  • OTRS ITSM is a fundamental solution for IT Service Management organizations. Based on ITIL best practices, it provides management tools for request and incident management, problem management, change management and release management.

    tags: first-person it-service-management itil-software itsm
  • InvGate Service Desk

  • InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart ticket management, workflow automation & unmatched user collaboration.

    tags: helpdesk itsm service-desk online-help-desk web-helpdesk
  • Freshservice

  • Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. It takes the “boring” out of IT service by including intelligent automations and game mechanics into the service desk. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your own branded community and knowledge base on the cloud. »

    tags: helpdesk helpdesk-ticketing incident-management internal-it issue-tracking
  • Kayako

  • Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

    tags: customer-chat customer-relationship-manager customer-service helpdesk knowledge-base
  • Jitbit Helpdesk

  • Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

    tags: customer-support helpdesk it-helpdesk it-helpdesk-tool knowledge-base
  • Deskero

  • With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way, through both the traditional channels (mail and web) and the newest social media.

    tags: customer-care customer-feedback customer-relationship-manager customer-service customer-support
  • Web Help Desk

  • The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.

    tags: helpdesk it-asset-management it-helpdesk knowledge-base service-desk
  • Helpy.io

  • Helpy is written in Ruby on Rails 4.2 and released under the MIT license. Features include support tickets with email integration, community discussions, multilingual knowledge base and more:

    tags: bootstrap customer-support forums helpdesk knowledge-base
  • Vivantio

  • The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.

    tags: helpdesk service-management it-service-management itsm service-desk
  • TeamSupport.com

  • Our online help desk is so much more than “just another ticketing system.”

    tags: customer-service customer-support helpdesk ticketing