Relationwise!

Here's how Wootric helps your entire company win customers for life:

Heedbook analyzes the quality of service and customer satisfaction at the employee's workplace at the time of the visit. The service defines the client's emotions and the content of the dialogue in real time using a neural network in the field of computer vision and speech recognition.Heedbook receives video and audio stream from web camera. With the help of cognitive services, trained in millions of photos, video and audio dialogs with customers, analyzes the data received and provides you with detailed reports on the quality of service and customer satisfaction in your companyA. Analysis of customer emotions. Heedbook distinguishes eight types of customer emotions. The system will tell you about the emotions of the client only if it is sure of 60 or more percent. B. Watch the customer service in real time. Now you can connect to each workstation on the front of the line and watch the customer service in real time or watch the dialogs that have already passed with the client.C. Controlling the specific script. It's now quite easy to check the specific script for the front line employees. The system translates dialogs into text. You can always easily return to the dialogue with the client, read and see its contents. D. Evaluation of client's attention to dialogue. Not only emotions, but also the client's attention is an integral part of the perfect customer service. Heedbook allows you to determine the client's attention to the dialogue with the employee. E. Notifications of events on the front line. Learn about non-standard client situations, for example, exceeding the duration of the normative dialogues, the use of forbidden words on the front line, the aggression of the client. F. Maintaining the customer base.With Heedbook, you will be able to analyze the profile of unauthorized customers. With the help of the system of computer vision, the system structures customers by sex, age and presents to you the profile of your client. »

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