BusyBench!

BusyBench alternatives

  • Spiceworks

  • Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more.

    tags: careers forums hardware-monitoring helpdesk helpdesk-ticketing
    platform: Windows Online Android Android Tablet
  • osTicket

  • osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

    tags: customer-support helpdesk php support-ticket-software support-ticket-system
    platform: Windows Linux Online MySQL Community Edition Self-Hosted PHP
  • Freshdesk

  • Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. Popular features include:

    tags: ad-free customer-feedback customer-service customer-support fast-and-easy-setup
    platform: Mac OS X Windows Linux Online Android iPhone Chrome OS Android Tablet iPad Google Apps
  • UseResponse

  • UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud.It can be used as FAQ, ideas bank, bug tracking system, testimonials or all-in-one support software.4 Platforms: feedback with ideas, help desk with ticketing, knowledge base, live chat with messengers

    tags: chat-clients community-solution customer-feedback customer-service faq-application
    platform: Online Self-Hosted
  • UserVoice

  • UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat!Create Forum Free accounts & trials. Signing up in 60 seconds! UserVoice allows the customers to vote on feedback and ideas submitted in the customer community. There is a limit on the number of votes a user can spend at any given time.

    tags: customer-feedback customer-support german idea-management mobile-app-support
    platform: Online Android iPhone Android Tablet iPad
  • OTRS Business Solution™

  • OTRS is the leading help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the web-based Open Source help desk software, OTRS, no communication is lost and customer requests are routed automatically to the right service team, ensuring they are answered more quickly. Free of license costs and with an open and flexible architecture OTRS makes it possible for service organizations to build a customized and powerful service management solution resulting in high-quality service at minimal operational cost. Since Version 5 OTRS offers responsive design and works on any mobile device. A new chat feature including webRTC based audio and video chat, appointment calendar for improved team collaboration and resource planning plus fully encrypted messaging is now available. »

    tags: customer-support helpdesk ticketing
    platform: Mac OS X Linux Online Self-Hosted Perl
  • Zendesk

  • Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    tags: customer-support forums helpdesk knowledge-base on-demand
    platform: Online Android iPhone Blackberry iPad
  • Help Scout

  • Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

    tags: customer-feedback customer-relationship-manager customer-service customer-support email-management
    platform: Online iPhone
  • Get Satisfaction

  • User or customer feedback system with voting facility about proposals done by users. Similar function as the UserVoice system.

    tags: customer-relationship-manager customer-feedback crowdsourced-customer-support peer-to-peer-support
    platform: Online
  • InvGate Service Desk

  • InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart ticket management, workflow automation & unmatched user collaboration.

    tags: helpdesk itsm service-desk online-help-desk web-helpdesk
    platform: Online
  • Brimir

  • Brimir is an open source helpdesk system. It allows you to send and receive support emails through a friendly web interface.Received emails are converted to tickets, which can be assigned to agents.

    tags: helpdesk ticketing support-ticket-system
    platform: Mac OS X Windows Linux Online Android iPhone Android Tablet BSD iPad Self-Hosted
  • UserEcho

  • UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

    tags: customer-feedback customer-relationship-manager helpdesk knowledge-management live-chat
    platform: Online iPhone iPad
  • Desk.com

  • Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

    tags: customer-support helpdesk ticketing
    platform: Online
  • Kayako

  • Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

    tags: customer-chat customer-relationship-manager customer-service helpdesk knowledge-base
    platform: Mac OS X Windows Linux Online Android iPhone Blackberry Android Tablet Windows Phone iPad
  • Jitbit Helpdesk

  • Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

    tags: customer-support helpdesk it-helpdesk it-helpdesk-tool knowledge-base
    platform: Windows Online Android Android Tablet iPad