The Knysna Municipality Citizen Engagement Application allows the Municipality to effectively connect, communicate with, and service citizens across all socio-economic strata by delivering mobile application services to every type of mobile phone (smart and non-smart) and all digital devices. The benefits of using direct channels of communication, particularly via mobile devices, for the Municipality is fourfold: the technology can improve management; it promotes a greater understanding of Citizens; it reduces the costs of public participation and ultimately it will improve service delivery. These are some of the features and functions you can expect when using the Knysna Municipality Citizen Engagement Application: Notifications Contextualised communications from the Municipality Fault Logging You can log faults or queries directly from the App Agent Chat Live chat to a Citizen Support Agent Click to Call A list of important contact numbers for the Municipalitys various divisions that can easily be dialled directly from the App Twitter Feed In App access to the Municipalitys Twitter communications Feedback Option to send any type of Feedback directly to the Municipality Share Ability to virally Share the App with your friends and familyWe hope you enjoy using the Knysna Municipality Citizen Engagement Application and we look forward to receiving your Feedback.

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