Verax Service Desk!

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. Popular features include:

OTRS is the leading help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the web-based Open Source help desk software, OTRS, no communication is lost and customer requests are routed automatically to the right service team, ensuring they are answered more quickly. Free of license costs and with an open and flexible architecture OTRS makes it possible for service organizations to build a customized and powerful service management solution resulting in high-quality service at minimal operational cost. Since Version 5 OTRS offers responsive design and works on any mobile device. A new chat feature including webRTC based audio and video chat, appointment calendar for improved team collaboration and resource planning plus fully encrypted messaging is now available. »

OTRS ITSM is a fundamental solution for IT Service Management organizations. Based on ITIL best practices, it provides management tools for request and incident management, problem management, change management and release management.

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart ticket management, workflow automation & unmatched user collaboration.

Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. It takes the “boring” out of IT service by including intelligent automations and game mechanics into the service desk. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your own branded community and knowledge base on the cloud. »

Helpy is written in Ruby on Rails 4.2 and released under the MIT license. Features include support tickets with email integration, community discussions, multilingual knowledge base and more:

The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.

Zent.IO is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The agent will only need a web browser

The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.

OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create tickets. You can also provide documentation called "articles" for faqs and how-to guides.

Inforobo engages your website visitors in automated conversations with the virtual assistant chatbot by simply chatting or talking with it. The virtual agent acts as a guide, providing answers, guiding customers in their shopping decisions, and seamlessly escalating your sales. Inforobo's artificial intelligence also provides the front-line support so that your customer service staff can concentrate on more complex tasks.

LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other service-related business risk. The solution enables organizations to take advantage of full and rich IT Service Management capabilities, including ITIL-verified, process-driven incident, problem, request, change, and configuration management to manage the service and support environment on-premise or in the cloud. »