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Kayako alternatives

  • osTicket

  • osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

    tags: customer-support helpdesk php support-ticket-software support-ticket-system
  • Freshdesk

  • Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. Popular features include:

    tags: ad-free customer-feedback customer-service customer-support fast-and-easy-setup
  • UseResponse

  • UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud.It can be used as FAQ, ideas bank, bug tracking system, testimonials or all-in-one support software.4 Platforms: feedback with ideas, help desk with ticketing, knowledge base, live chat with messengers

    tags: chat-clients community-solution customer-feedback customer-service faq-application
  • OTRS Business Solutionโ„ข

  • OTRS is the leading help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the web-based Open Source help desk software, OTRS, no communication is lost and customer requests are routed automatically to the right service team, ensuring they are answered more quickly. Free of license costs and with an open and flexible architecture OTRS makes it possible for service organizations to build a customized and powerful service management solution resulting in high-quality service at minimal operational cost. Since Version 5 OTRS offers responsive design and works on any mobile device. A new chat feature including webRTC based audio and video chat, appointment calendar for improved team collaboration and resource planning plus fully encrypted messaging is now available. ยป

    tags: customer-support helpdesk ticketing
  • Intercom

  • Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

    tags: communications customer-chat email-automation email-marketing encrypted-chat
  • Zendesk Chat

  • Zendesk Chat (formerly Zopim) is a simple chat widget that lets you sell directly to your website visitors.

    tags: chat-clients live-chat live-support
  • Request Tracker

  • RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

    tags: bug-tracking customer-service customer-support helpdesk issue-tracking
  • Userlike Live Chat

  • Live chat for website and messenger support. Be there when your customers need you the most.

    tags: chat-bot customer-service customer-support live-chat real-time-analytics
  • Zammad

  • Zammad is a web based open source helpdesk/customer support system with manyfeatures to manage customer communication via several channels like telephone,facebook, twitter, chat and e-mails. Do you receive many e-mails and want to answer themwith a team of agents?

    tags: auto-responder coffeescript customer-chat customer-support customizable
  • Mibew

  • Mibew Messenger (also known as Open Web Messenger) is an open-source live support application written in PHP and MySQL. It enables one-on-one chat assistance in real-time directly from your website.

    tags: live-chat live-support mysql php php-script
  • GoToAssist

  • Provides you with live-support capability. Easily view and control your customers computers online to quickly resolve their technical issues. Handle more support requests in less timeAssist up to eight attended or unattended customers at onceSupport both PC and Mac usersOne-Click Session Start: Save time by starting your support sessions in just one click.Instant Email InvitationsFull SSL inscription.# Two-Way Screen Sharing: You and your customers can show instead of tell whats happening on your desktops, so you can get to the heart of the issue faster.# Remote Control: With your customers permission, you can remotely take control of their desktop to provide service just as if you were sitting at their computer.File Transfer: Instantly exchange files and folders with your customers.Live Chat: Chat in real time with your customers instead of staying on the phone the whole time.Annotation Tools: Both you and your customer can draw, highlight and point to items right on the screen.Reboot / Reconnect: Restart your customers computer and automatically reconnect to the support session in progress.Log In as Administrator: Perform system administrative tasks without interrupting the session in progress. (Includes Send-Ctrl-Alt-Delete and Run as a Service.)Session Report: Easily track the time you spend supporting each customer.NotesMulti-Monitor Support: Easily provide support in multi-monitor environments.True 24-bit ColorUnattended Remote Support: Work while your clients are away from their computers by pre-installing Unattended Support. (Not available with Day Passes.)Unattended Reboot / Reconnect ยป

    tags: assistance customer-support live-support on-demand-remote-support remote-desktop-access
  • Jitbit Helpdesk

  • Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

    tags: customer-support helpdesk it-helpdesk it-helpdesk-tool knowledge-base
  • VisionProject

  • Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations. Collaborate easily in your organization or your team or with customers.

    tags: asset-management customer-feedback customer-support document-management-system email-tracking
  • UserEngage

  • UserEngage is a full business-client communication platform including live chat, user tracking, marketing automation, CRM and emailing. It takes 5 minutes to implement and it is two times cheaper than nearest competition.It is aimed at increasing egagement and conversion rates with as little effort as possible.

    tags: communications customer-service customer-support email-marketing engagement