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Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. Popular features include:

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

Collaborative email and threaded group chat for productive teams. A single app for all your internal and external communication.

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Helpy is written in Ruby on Rails 4.2 and released under the MIT license. Features include support tickets with email integration, community discussions, multilingual knowledge base and more:

Create Online Forums and Communities for Customer Support, Gathering Ideas and for Close-Group and for Intranet Collaboration

Zent.IO is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The agent will only need a web browser

Most social media tools are built for marketing, not customer service.

MailClark allows your team to both send and receive emails directly in Slack.• Set up an email group for clients or colleagues who won't use Slack,• Create a team inbox for your Sales or Marketing team,• Receive alerts, notifications or newsletters in a channel,• Host the help desk of your Customer Support team,• Reply to emails from your email account (e.g. Gmail, Outlook) in Slack,• And more!Getting started is easy: you just need to invite MailClark to your preferred channel to set up an inbox in Slack. »

Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated together and easy to use. Only pay for what you really need.

ccGenie turns a mountain of emails, attachments, and links into an organized project so that you and your team can quickly find information and take action.

Inforobo engages your website visitors in automated conversations with the virtual assistant chatbot by simply chatting or talking with it. The virtual agent acts as a guide, providing answers, guiding customers in their shopping decisions, and seamlessly escalating your sales. Inforobo's artificial intelligence also provides the front-line support so that your customer service staff can concentrate on more complex tasks.

Supportbench is your next level in customer support.