BMC End User Experience Management!

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BMC End User Experience Management alternatives

  • Splunk

  • Splunk is software that provides unique visibility across your entire IT infrastructure from one place in real time. Only Splunk enables you to search, report, monitor and analyze streaming and historical data from any source. Troubleshoot application problems and investigate security incidents in minutes instead of hours or days, monitor to avoid service degradation or outages, deliver compliance at lower cost and gain new business insights from your IT data.

    tags: data-analysis web-analytics business-analytics syslog alm
  • Helpy.io

  • Helpy is written in Ruby on Rails 4.2 and released under the MIT license. Features include support tickets with email integration, community discussions, multilingual knowledge base and more:

    tags: bootstrap customer-support forums helpdesk knowledge-base
  • JXplorer

  • JXplorer is an open source LDAP browser originally developed by Computer Associates' eTrust Directory development lab. It is a standards-compliant general purpose LDAP browser that can be used to read and search any LDAP directory, or any X500 directory with an LDAP interface. It is available for immediate free download under a standard OSI-style open source license.

    tags: ldap ldap-browser ldap-editor system-administration
  • SharePath Real User Monitoring

  • SharePath RUM (real user monitoring) Express provides a real-time view into the actual experience of your end-user, including availability, response times and service levels. This free, enterprise-class software helps isolate problems and pinpoint bottlenecks in your data center, network, or online application.

    tags: application-performance real-user-monitoring
  • Inforobo

  • Inforobo engages your website visitors in automated conversations with the virtual assistant chatbot by simply chatting or talking with it. The virtual agent acts as a guide, providing answers, guiding customers in their shopping decisions, and seamlessly escalating your sales. Inforobo's artificial intelligence also provides the front-line support so that your customer service staff can concentrate on more complex tasks.

    tags: artificial-intelligence automated bot chat-bot customer-service
  • ServiceNow

  • ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. »

    tags: it-asset-management it-helpdesk it-project-management it-service-management software-as-a-service
  • IQLECT

  • IQLECT is the creator of Ampere, a real-time big data analytics platform. Various apps for data center infrastructure monitoring, clickstream analysis, log analysis and others can be deployed on the platform.

    tags: data-analysis dcim event-processing infrastructure-management log-analytics
  • ExtraHop

  • ExtraHop is the global leader in real-time wire data analytics. The ExtraHop Operational Intelligence platform analyzes all L2-L7 communications, including full bidirectional transactional payloads. This innovative approach provides the correlated, cross-tier visibility essential for application performance, availability, and security in today’s complex and dynamic IT environments.

    tags: amazon-web-services apm application-monitoring aws aws-monitoring
  • Trakdesk

  • Trakdesk is a cloud-based customer support software and helpdesk solution that lets you efficiently manage your customers through various channels no matter where they are. Some popular features include:

    tags: automation business-analytics business-and-commerce customer-feedback customer-service
  • OptiTune

  • OptiTune is the ultimate solution for automating recurring IT tasks and managing computers across the enterprise. With OptiTune, IT professionals can offer better service capabilities and enhanced service delivery.

    tags: access-from-everywhere cloud-computing cloud-management computer-monitoring it-helpdesk
  • SupportPal

  • SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools, like SLA plans, macros, filters, follow ups and more.

    tags: customer-support facebook-support helpdesk on-premises self-hosted
  • Evayadesk

  • Evayadesk is a cloud-based simple customer support ticketing software which is easily integrable. Web and Androind SDK along with API Integration has unique ticket based pricing. Email alerts

    tags: customer-support helpdesk it-helpdesk online-help-desk
  • versaSRS Service Management

  • versaSRS is a flexible Help Desk and Customer Support solution that will enable your business to quickly and effectively support, manage and improve the quality of your interactions with your employees, end users and customers.

    tags: asset-management browser-based bug-tracking call-center call-tracking
  • AzureDesk

  • The only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution. Try AzureDesk today for a 14 day trial and after that just 5$ per agent per month. It provides ticketing system to track support cases, sleek UI for admin requests, third party Integration with JIRA, Olark, Slack, Charge Desk and many other softwares. Reporting, ticket fields, tabbed UI, rules. »

    tags: customer-service customer-support helpdesk